Returns Policy and Shipping Policy
REFUND POLICY
We care about what you think. If you don't like what you paid for, we're more than happy to substitute any scent of your choice in our online SHOP two business days after receipt of your order, or any scent of your choice on our Scent List, because we strive for customer loyalty and value that above all. If you let us know why you didn't like a certain fragrance, all the better because we're perfectionists at heart and want to consistently improve our fragrances based on patterns we recognize.
PRIVACY POLICY
We respect your privacy and value the bonds we made since we founded our business in 2020.
Rock Candy Media has two retail ventures and a portfolio of diverse and inclusive Folio Classes. You can find a list of Royal Malady Folio Classes here, each referred to in this Privacy Policy as a “Brand”.
This Privacy Policy describes how our brands in the US (“ELC”, “we”, “us”, “our”) collect, use, disclose and safeguard your personal information. Unless otherwise indicated, all Brands in the US follow this Privacy Policy.
TERMS OF SERVICE
We respect your privacy and value the relationship we have with you, and have a broad range of fragranced beauty products and prestige brands. We welcome you to explore our website, which is owned and operated by Rock Candy Media's Founder Annie Liao Jones. Royal Malady means the companies listed at the end of this Privacy Policy, as amended from time to time. Royal Malady is also referred to in this Privacy Policy as “we”, “us” or “our”.
This Privacy Policy describes how our brands in the US (“ELC”, “we”, “us”, “our”) collect, use, disclose and safeguard your personal information. Unless otherwise indicated, all Brands in the US follow this Privacy Policy.
Royal Malady values its customers and respects their privacy. Your visit to the Site and your use of any of the services or features we provide are subject to our Terms and Conditions.
This Privacy Policy (together with our Terms and Conditions, Cookies Policy, and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. We are the data controller in respect of your personal data. Please read this Privacy Policy carefully to understand our views and practices regarding your personal data and how we will treat it.
By accepting our Terms and Conditions (and in some jurisdictions, by acknowledging this policy or visiting our Site), you confirm that you have read and understand this policy. If you do not agree with the terms of this Privacy Policy, then you should immediately discontinue the use of the Site and our services without providing us with any personal information.
Our Privacy Policy does not cover information that you submit on any other websites. For example, if you post something on third-party sites such as Facebook, Twitter, Instagram, or YouTube ("Third Party Sites"), that information is governed by the privacy policies on those websites and is not governed by this Privacy Policy. Similarly, if you post something on another website operated by any member or brand within our group ("Associated Sites"), for example on www.unnamedperfume.com, that information is governed by the privacy policies on those Associated Sites and is not governed by this Privacy Policy. You should always check the Terms and Conditions and Privacy Policies posted on Third Party Sites and Associated Sites.
DELIVERY OPTIONS
RoyalMalady.com offers free shipping on all orders over $50, and we ship via ground, and within ten business days after your order is placed.
DELIVERY ZONES
Royal Malady currently ships only within the United States.
For any further questions or requests concerning your order and its delivery, please contact our Founder at annie@rockcandymedia.com or annie@royalmalady.com. The choice is yours.
